Hospitality Staff

We think our staff are our most valuable asset and pay good money to ensure we retain the best people in the catering business. We are very selective and only employ staff who have:

– a minimum of 2 years of experience in hospitality
– food hygiene certificates
– the right personality for the job (friendly, hard-working, with a can-do attitude and attention
to detail)
– great presentation skills
– fluent English

In fact we prefer to reject jobs if we feel our staffing levels are insufficient on a particular day rather than send an inexperienced person and let the standards drop.

Each candidate goes through an initial individual interview and is then assigned to work with a senior member of staff until we are sure that what is written in their CV actually matches the candidate’s capabilities. Many in our team are hospitality professionals with a restaurant background looking to explore events industry, full timers in search of extra work or those who have been doing this for a living for a long time as they enjoy the freedom of working as a freelance.

Waiters and Waitresses
This is our core staff, ideal to top up drinks, serve canapés, a three-course sit down meal or buffet and clear. Our waiting staff are happy to help setting up the venue, collecting coats from your guests, warming up and plating canapés, clearing around, loading the dishwasher and washing up the occasional container/tray.
Hosts and Hostesses
Our friendly well-spoken hosts will give your guests a warm welcome, check them off a guest list, prepare and give out name badges, provide relevant information about a venue and/or an event and make sure guests feel comfortable and taken care of. We regularly provide hosts and hostesses for private and corporate events as well as galleries, conferences and department stores in London.
Elite Staff
Staff can only achieve “Elite” status after working at least one year with us and continuously receiving positive clients’ feedback. Their names will be most likely mentioned in one or more of our FreeIndex and Google reviews. Elite staff are at a team leader level and are perfect for clients who will not have time to oversee and direct if needed and expect staff to use their own initiative and multitask.
Butlers
A butler should be your choice if you are organising an important business lunch or a formal dinner for VIP guests. Our butlers have a minimum of 5 years of hospitality experience including management and have worked for top catering and events companies, fine dining restaurants, 5-star hotels, private households, and livery halls. Most of them have a good wine knowledge and possess outstanding silver service skills.
Bartenders
Friendly and outgoing, our bartenders deliver an efficient professional service. They are not only experienced and highly skilled, but they also know how to have fun and entertain your guests. You will need bartenders as opposed to waiting staff if you are planning to serve a variety of drinks and need someone to set up and man the bar throughout an event. Please note that bartenders can only do basic mixes like gin and tonic or vodka and coke. If you would like cocktails at your party (for example, margaritas or martinis) you will need a mixologist.
Mixologists
Our mixologists have at least 3 years of cocktail making experience, know all the classics and are happy to improvise with your bar stock. Our staff can also create a unique signature cocktail for an event based on your requirements. Mixologists can bring with them basic bar equipment including shaker, sieve, bar spoon, muddler and 50ml thimble measure. Finally, they are able to provide bespoke shopping lists with cocktails ingredients and quantities depending on how many guests you will have and how long your party will last.
Sommeliers
You have saved some top wines for a special occasion or have organised a dinner for a client that will serve some rare wines and want a professional to handle the wine service. We have a few professional sommeliers in our books.
Supervisors
Supervisors are our most experienced waiting staff, able to manage a team of up to 10 people. Supervisors have worked with most of the agency staff so they are aware of the team dynamics and will be able to utilise each member’s strengths by delegating and dividing workload. They will also take charge of catering equipment making sure all is packed and ready for collection and report on any missing items. Most importantly supervisors’ presence ensures that neither you nor anyone from your company or family has to be present or concerned with the service. Just tell our supervisor what needs to be done and they will sort it out for you.
Managers
These are our “crème de la crème” staff, having held similar positions in 5-star hotels, other catering companies, or even better, raised through the ranks while working with us! Running events and managing teams is what they do best. Our managers can also assist with your event planning, come for a meeting at a venue, and discuss all the details you may have missed.
Other
Other hospitality staff we can provided include Cloakroom Attendants and Security Staff

Contact

Have you got an enquiry?

Please fill out the simple form below and we will get back to you within one working day. If you require a quotation give us as much information as possible.

Your Name*:

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On what date and between what times will you need our staff?:

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Approximately how many staff are you likely to need?:

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How do we pay?
You can pay by bank transfer, cheque or card. We do not accept American Express. If you have an account then your payment is in 7 day payment terms. Otherwise full payment will be due before your event.
Do we have to book staff for a minimum period?
Yes we have a 4-hour minimum booking period within zone 3 of the underground. Other areas will have longer minimum booking depending on distance from London and ease of transport.
Security staff have a 5-hour minimum booking period.
What is your COVID policy?
All of our staff test regularly and you can request their lateral flow test results one day before your event as well as their vaccination status. They also wear masks unless they are medically exempted.

Events cancelled with less than 48 hours’ notice should be paid in full unless this cancellation happens due to the government’s change in regulations.
Do we have to book the staff taxis?
No, if the event is within zone 2 of the underground. For simplicity and clients’ peace of mind after 23.30 we charge a £30+VAT late night fee per staff, allowing the staff to organise their own transport. Events outside of zone 2 will be quoted on a case by case basis
Do you charge late night or Sunday overtime?
For events taking place within zone 2 of the underground, after 23.30 we charge a £30+VAT late night fee, per staff . Events outside of zone 2 will be quoted on a case by case basis. We charge double rates on bank holidays as well s NYE and Christmas Eve.
Do we have to give the staff food and drinks?
Staff must have access to water. Food is at your discretion.
Can I ask my staff to stay longer on the night?
Although this will be at their discretion, our staff know that this business requires flexibility and in most cases will be happy to stay longer.
Do we have to pay for travel time?
Within zone 2 and between 7am and 11.30pm travel is free. However outside zone 2 the costs for transport and increased travel time to staff will be charged. This will be quoted to you.
Can you help with equipment hire?
Yes. We are always happy to assist with all your equipment needs. Please visit our equipment hire page for further information.
Can you help with party decorations?
Yes. We can help with bespoke theme party displays, balloon walls, balloon garlands, etc. Please visit our party styling services page for further information.
Can a mixologist advise me on cocktails ingredients?
Yes. Our experienced mixologists can provide a detailed ingredients and quantities list for your chosen cocktails depending on the number of quests and how long a party will last. This will be done well in advance so you will have time to do the shopping.
Should we tip our staff?
This is up to you. Our staff will surely appreciate if you do.
Do I need to give staff breaks?
As per law, staff have the right to a 20-minute uninterrupted break if they are doing a shift of 6 hours or longer and this must be during that shift, not at the beginning or the end.
What’s your staff standard uniform?
Leather black shoes (ladies may wear ballerinas), smart black trousers and a long sleeve black shirt. For more formal occasions we can wear a white shirt, a black tie and a black waistcoat.
Which areas do you cover?
We cover all areas of London that are reachable by either tube or overground. We may be able to help with destinations further away but it would depend on the availability of staff who can drive. One-way travel time and train fares/fuel will be charged.